Cottage Lane Surgery
47 Cottage Lane
Gamesley Glossop
Derbyshire SK13 6EQ

Tel: 01457 861 343
Website: www.cottagelanesurgery.co.uk
Email: ddicb.cottagelanesurgery@nhs.net
 Cottage Lane Surgery  @CottageLaneGP

Dr Alan J Dow 
MBChB FPC DA(UK) DIMC FRCGP DFFP CMDM
Graduated 1984 Aberdeen
General Practitioner (Single Partner Practice)

Our Aim

Our practice should offer quality care reflective of the needs and desires of the practice population and local community. 

Our care should be both accessible and appropriate and as we would wish for ourselves and our families.

Practice Staff
General Practitioner	Principal			Dr Alan Dow (m)
Salaried GP						Dr Uzma Khalil (f)
Salaried GP 						Dr Soheb Rehman (m)
Salaried GP 						Dr Shireen Tahir (f)
General Practitioner Registrar			Dr Memona Usama (f)

Nurse Practitioner				   	Gillian Morgan (f)
Practice Nurse					Shab Singleton (f)
Health Care Assistant				Hilary Johnson (f)

Practice Manager				    	Kathryn Ley
Finance 						Kath Bailey 		
Secretary & Administrative Assistant    		Joy 
Secretary 						Sharon 
Head Receptionist				     	Leah 
Receptionist						Debbie
Receptionist/Admin / Phlebotomy			Vicky 
Receptionist						Diane 
Receptionist						Mary

Reception Hours

Monday		8:30 am to 12:30 pm		2:00 pm to 6:00 pm
Tuesday		8:30 am to 12:30 pm		2:00 pm to 6:00 pm
Wednesday		8:30 am to 1:00 pm		Surgery Closed
Thursday		8:30 am to 12:30 pm		2:00 pm to 6:00 pm
Friday			8:30 am to 12:30 pm		2:00 pm to 6:00 pm

The Surgery is closed 12.30 pm to 2:00 pm each day for administration.

Doctor Routine Surgery Hours

Monday		9:00 am to 12:30 am		4:00 pm to 5:30 pm
Tuesday		9:00 am to 12:30 am		4:00 pm to 5:30 pm
Wednesday		9:00 am to 12:30 am		Surgery Closed
Thursday		9:00 am to 12:30 am		
Friday			9:00 am to 12:30 am		4:00 pm to 5:30 pm

All morning urgencies are contacted on the Same Day

Nurse/Health Care Assistant Surgery Hours

Monday		9:00 am to 12 noon		2:00 pm to 6:00 pm
Tuesday		9:00 am to 12 noon		2:00 pm to 5:00 pm 
Wednesday		9:00 am to 12 noon		Building Closed
Thursday		9:00 am to 12 noon		2:00 pm to 6:00 pm
Friday			9:00 am to 12 noon		2:00 pm to 6:00 pm

Other Clinics

Substance Misuse Clinic
(By appointment only)
Citizens Advice
By appointment  Tuesday morning
Baby Immunisation Clinic
Tuesday between 10am to 11am

The Surgery provides the following services:

	Routine Consultations booked to 15 minute appointments
	All morning Urgencies contacted the same day
	Telephone, Face to face, Video consultations (by appointment)
	New Patient appointments 
	Child Health Surveillance with Doctor and Practice Nurse
	Immunisation Clinic 
	NHS covered Travel Vaccinations
	Cervical Smear Tests 
	A Chaperone is available for examinations
	Well Man/Well Woman Checks/NHS health checks 
	Family Planning and Prevention/Contraception
	Asthma/Chest Clinic
	Diabetes Clinic
	Hypertension & Heart Disease Clinic
	Dressings & Removal of Stitches 
	Ear Syringing
	Liaison with District Nurse Services
	Citizens Advice Bureau Advisor
	Substance Misuse Clinic under the DRP Substance Misuse Service
	Private (non NHS) work e.g. Employment Medicals, Private Letters
	Medication Reviews
	Induction Hearing Loop
	We are an approved Training Practice for GP Registrars. GP Registrars will have completed their Hospital training, such as Accident & Emergency, Paediatrics, and Obstetrics & Gynaecology and after a satisfactory twelve months training in General Practice, become General Practitioners able to practice on their own.

If you require any further information please ask at reception.

Urgent Appointments

These appointments are for:

•	Sudden illness of a serious nature.

•	Symptoms which you feel cannot wait for a routine appointment.  

•	Pain unrelieved by paracetamol.

•	Young children and babies with worrying symptoms.

•	Emergency contraception (not repeat regular contraception).

•	Episodic problems, where you have been asked to attend during such an episode.

Discuss with Nurse/Receptionist who can help.

These appointments are not for:

•	Repeat prescriptions.

•	Test results (unless expressly requested by the doctor).

•	Follow up appointments for existing problems / symptoms 

•	For symptoms you have had for some time and that have not changed or worsened (it is better to make a routine appointment when more time is allocated).

•	Insurance forms/support letters/private work

Out of Hours

If you have a medical emergency such as chest pain - perhaps a heart attack, or have symptoms of stroke, please dial 999- that is the quickest way to get help in an emergency.

If it isn’t an emergency but you think it is still an urgent medical issue; 

•	Call NHS 111 or use online NHS 111.

OR

•	Please ring the normal surgery number, 01457 861343, for further advice.

•	If we are not open, our answerphone message will direct you to the appropriate services that are available to you.

Primary Care Network (PCN)

All 5 GP practices work together in the Glossop PCN sharing various additional staff such as Social Prescriber, Health and Wellbeing Coach, Paramedic and Clinical Pharmacists.

Home Medicines

Some medicines, which are simple and safe, can be kept at home – it may be appropriate for you to have a stock of:
Paracetamol			Teething Gel		Dioralyte Solution
Indigestion Remedy		Antiseptic Cream	Calamine Lotion
Antibiotics, such as Penicillin, do not kill viruses. This means that they will not help you if you have a cold, cough, flu or most sore throats

USEFUL TELEPHONE NUMBERS:

Hospitals/Clinics
Tameside Hospital Switchboard    				0161 922 6000
Tameside Hospital Appointments Office			0161 922 6991
Stepping Hill Hospital Switchboard			0161 483 1010

Community
Midwife							0161 922 6159
Health Visitor, Glossop Primary Care Centre		01457 850 550
District Nurses, Glossop Primary Care Centre		01457 850 555
District Nurses Self-Referral Line (option 2)		0161 922 4888

Pharmacies
Gamesley Mews Pharmacy		     			01457 861 366
Tesco Pharmacy (Glossop)		     			02038 019 735
Well Pharmacy (Glossop)		     			01457 864 127
Boots Pharmacy (Glossop)		     			01457 852 011
Boots Pharmacy (Hadfield)		     			01457 853 635
Moorland Pharmacy (Simmondley)	     			01457 866 300

NHS 111					     		111
Go to Doc (Out of hours cooperative service)		0161 336 5958
Urgent Dental Care 8am – 10pm 7 days per week		0333 332 3800
(Outside these hours call NHS 111)

HOME VISITS

Generally home visits are made only when someone’s illness or condition makes it impossible for them to attend the surgery. It takes longer to see you at home and much of what we can do at the surgery cannot be done at your own home.

If you think you need a home visit, please try to ring before 930am as we will contact you in the first instance to assess the best treatment option for you. 

MEDICAL CHECK – UPS

Our Practice has identified our most vulnerable patients, looking at a combination of age, medical problems, prescriptions, hospital attendance etc. We have dedicated nurse time set aside to recall or visit those identified at most risk. 

We would encourage everyone – even the ‘double marathon runners’ – to attend at least every three years, for a medical check-up. Some problems are symptomless and can only be found by actively looking for them.

Learning Disabilities – We offer an annual check to our patients who have learning difficulties.

Severe Mental Illness  – We offer an annual check to our patients who have severe mental illness.

PRIVATE WORK

E.g. Employment or Insurance Medicals and Reports etc.

Where possible, these fees are set with regard to a national standard and used by all GPs. Outside this we will generally try to charge less than the recommended going rate! The fee list is available to view at Reception and on our website. 

In all cases we need your written consent to release medical details.

Forms should normally be available by close of surgery two weeks from their receipt. Ask reception for the current time scale when handing in your form – this work is done outside of normal surgery (NHS) hours.

Subject Access Requests (SARS)

Your record is your record.  Subject Access Requests (SARS) and for most people viewable in its entirety (by application for electronic records access) through various phone Apps.

Printed copies are available and such requests are covered by national legislation (SAR) with only the first copy free of charge. 

COVID VACCINATIONS

We strongly encourage these vaccinations – appointments available via the National Booking System or Glossop Health Team

FLU VACCINATIONS

The flu virus kills. We encourage all our patients aged 50 years and over and those at risk due to their medical problems to get protection against the flu each year.

We run our flu campaign during September to December each year.  Some patients, regardless of their age, are at increased risk from the effects of flu because they fall into certain risk groups.  

People in the following groups should be vaccinated every year: Diabetes, Asthma, COPD, Emphysema, Bronchitis, Cystic Fibrosis, Heart Disease, Renal Failure, undergoing Dialysis or have had a Kidney Transplant, Liver Disease, a weakened immune system or Splenectomy.   If you are unsure if you fall into an ‘at risk’ group, please ask at Reception who will be able to advise you.

PNEUMOCOCCAL, SHINGLES AND RSV VACCINATIONS

We also offer Pneumococcal Vaccination to all those who are eligible (this is not a yearly vaccination and, usually, needs only to be given once).  

There are a number of national vaccination programmes at various times throughout the year and these will be advertised within the practice and information provided to those within the target groups eg Shingles and RSV 

CHILD IMMUNISATIONS

We believe that it is very important that all children are vaccinated – in fact, we believe it is the most important step ‘medicine’ has made so far.

Vaccinations protect both the individual child and the Community around them. It stops disease from starting and spreading.

We would prefer all our patients’ vaccinations to be given here in the surgery.

If you have any worries about the vaccinations scheduled for your child, please discuss this with the Health Visitor, Nurse or Doctor.

HOSPITAL LETTERS & INVESTIGATIONS

It usually takes about 2 weeks for the results of investigations/X-rays to become available.  Blood test results are usually available in 1 week.

Your doctor will not normally receive letters about your hospital consultation for at least two weeks, and often a month or more. If you require a discussion about your test results or hospital visit, please phone first to ensure results are available. 

We ask all patients to always check up on their results; check that they are back, ok, and/or what is to be done next. Please ensure, if you book an appointment to discuss any results or hospital letters, that you notify the reception team at the time of booking - this will ensure that the relevant documentation is available at your attendance.

REPEAT PRESCRIPTIONS

Please give us at least 2 working days’ notice for your repeat prescription. Help us by using the request slip attached to your prescription when re-ordering (tick the items you require) and drop it in at reception. 

You can order your prescription via Patient Access or by email to ddicb.cottagelanesurgery.@nhs.net. You can also order your prescription in the practice, but we will still ask you to put this in writing. We do not accept prescriptions over the telephone unless this has been agreed with the Doctor.

Please order all your repeat medication at the same time.  Sometimes it will take extra effort to bring all your medication in line and your Doctors, Nurses or Pharmacist can help with this – but once they are in line you only need to order and collect your prescription once and not for each separate item.

PATIENT RESPONSIBILITIES 

We have a high demand for appointments. If you are unable to attend your booked appointment, please inform Reception as soon as possible so that it may be given to someone else.

Each appointment is for one person only and additional appointments should be made for others requiring a consultation. We do not limit the number of problems that can be raised during a routine appointment. 

Requests for help and advice for non-urgent matters should be made during surgery hours only preferably in the afternoon when our phone lines are quieter. 

Home visits should only be requested for patients who are seriously ill or housebound.
Requests for visits out of surgery hours should only be made for true urgencies and not routine matters.

We ask that patients treat all our staff and doctors with courtesy; please bear in mind that the reception staff have a very difficult job to do.  

Violence/Abuse towards Staff – we have a ZERO TOLERANCE on violence or abuse to staff/patients.  In the event of a physical or verbal attack patients WILL be removed from the surgery list. 

CONFIDENTIALITY

Anyone, of any age, can come to see the Doctor or Nurses in the secure knowledge that what they say is private and can not, unless covered by specific legislation, be released without their consent. This practice will always uphold this principle to the fullest.  Friends or relatives wishing to discuss the problems of another are advised to request that the person concerned contacts us to give their consent to the practice prior to any discussion.   

CONFIDENTIALITY OF RECORDS/INFORMATION SHARING

This practice complies with Data Protection and Access to Medical Records Legislation. Information can be shared in the following circumstances: 

•	If you are referred to another Doctor or Health Professional e.g. Hospital, extended services or within the practice to further your medical treatment, necessary information will go with the referral, it is assumed that you agree to this if you have agreed to the referral.

•	Anonymised patient information will also be used at local and national level to help the Department of Health and government to plan services to improve patient care.

If you have any worries about the use of anonymised or other information, please speak to the practice manager.

We have a duty to provide information in circumstances of Child Protection.

•	Practices undergo regular visits by external assessors to verify the quality of care provided to patients. During these assessment visits a random selection of patient records will be made available to the team – we currently obtain written consent from each patient to allow access.  If you wish to allow access to your records for these assessment visits and have not completed a consent form already, please request a form from reception.

CHAPERONE SERVICE

There are occasions, during your consultation, when you may require an examination by the Doctor or Nurse. The Doctor or Nurse will explain the examination procedure and offer you the choice of having a chaperone present in the room during the examination.  

You can request a chaperone for any examination, and you can also request that a relative or friend attends with you. At Cottage Lane Surgery we only use our Healthcare Professionals as chaperones. 

If necessary, a further appointment can be made for the examination to be carried out.   

You may also decide that you do not want to have a chaperone present, and this will be recorded in your notes.

The Doctor or Nurse may, occasionally, request that a chaperone is present during an examination and may refuse to do the examination if you decline the chaperone. 

EMERGENCIES, ACCIDENTS & ILLNESSES

IN AN EMERGENCY – (for example: severe chest pain, perhaps a heart attack or severe asthma) DIAL 999. This is the fastest way to get help.

If you are experiencing the pain of a heart attack, chew one soluble aspirin tablet while awaiting the ambulance.

You can also ring 111, a twenty-four hour helpline, for advice.

If you have one of the common ‘part of life’ illnesses, such as sore throat, ‘flu’, a cough or diarrhoea and vomiting, please refer to your practice booklet. It is good practice to try ‘self-help’ first using medication approved to have at home. 

If the problem can wait until the morning then let it – 
Remember that all our morning urgencies will be contacted the same day.

CHANGE OF ADDRESS/TELEPHONE NUMBER

If you change your address or telephone number, please inform reception immediately to allow your records to be updated. If you move to an address outside of the practice area your registration will cease and you will be required to register at a practice closer to your new home. 

In some instances, you can re-register as an out-of-area patient – this is different to a normal registration and will need to be discussed prior to setting up with our Reception team. 

Please give us permission to contact you by text as this is really useful and a quick method of communication. 

LOCAL PRACTICE AREA

Gamesley, Charlesworth, Chisworth, Simmondley, Dinting and Brookfield.  In addition, we cover patients in Pennine Care Residential Home.

COMMENTS, SUGGESTIONS OR COMPLAINTS

We try to give you the best services but there may be times when you feel that this has not happened. If you have a comment, suggestion, or complaint, please bring it to the attention of the Practice Manager. The complaints procedure is available at Reception and in the waiting room.

You may occasionally be asked for feedback via a text request. 

If you require any further information that isn’t mentioned in this Leaflet, please do not hesitate to ask. We value all feedback to the Practice and strive to help our patients in any way that we can.