You and Your General Practice – Patient Charter

You and Your General Practice (YYGP) has been developed to help patients understand what to expect from their general practice and how patients can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their Integrated Care Board (ICB).

YYGP describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments).

Click on the links below to read the guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS.

You can read the full English version of NHS England version of YPP here.
Translated versions are also available here